Premium Service for Clients who value their time, convenience, and peace of mind.

 

Premium Customer Service Standards:

• Account setup for the Client.
• Quotations and order acceptance via phone, email, or at the service office.
• Identifying the Client's needs and suggesting the best-known solutions.
• Advising on the selection of materials and methods of order execution to meet the Client's requirements.
• Cost optimization based on the specified needs of the Client.
• Informing the Client of any noticed errors and discrepancies in online orders.

 

Benefits of Premium Service:

• On-site service at the Designer Print Client Service Office.
• Avoidance of unnecessary expenses through practical advice.
• Avoidance of selection errors when ordering, thus preventing poorly executed orders.
• Greater satisfaction with completed orders due to meeting the assumptions.
• Assigned Client guardian overseeing the orders.
• Higher priority in the service queue, quick response to inquiries regardless of the workload of the Client Service Office.
• Technical support at every stage of the order.
• Comfort and a sense of security.

Online Self-Service

You can independently perform the following actions online

• create an account
• quote an order
• make choices
• place an order

 
Disadvantages of the Solution

• If you do not have sufficient technical knowledge - you risk choosing inappropriate parameters.
• You can only place orders online - personal order placement at the client service office is unavailable.