Acceptable formats: PDF, TIF, JPG, PNG, SVG, DOCX, XLSX

We recommend the PDF/X-3 format (best quality)

Max. file size is 1 Gb (1000 Mb), larger files should be sent via wetransfer.com with the order number noted.

Uploading procedure:

1. If you have more than one order - select the order for which you are uploading the file from the drop-down list.

2. Drag the PDF file and drop it in the green frame or click the + button and choose files to upload.

3. Label uploaded files by selecting from the list in the "File Type" column.
   
   For 1 or 2-sided jobs:
   label as front, back, or complete (PDF document containing all pages).
   
   For multi-page works with a cover (books, etc.):
   label as cover, interior, or complete (PDF document containing both cover and interior).
   
   

4.  If you do not label the pages, a preview will not be prepared.

5. Once the previews are ready, you will receive an email with a link to the preview.

6. After checking the previews, approve the project by clicking the "Start Production" button.

7. Track the order progress through the client panel.

Description of lines visible in the preview:

• Red-gray is the cutting area (trimbox) corresponding to the finished product format.
• Gray-white is the bleed area (bleedbox) where the page background must reach.
• Green-white is the recommended margin for text and important objects (artbox).
• Blue-white is the fold or crease area.

Preview incorrect?

• Return to the file uploader by clicking "Upload" in "Orders".
• Delete the wrong file by clicking the "red X icon".
• Upload the corrected file and label the pages.
• Wait for the previews.

Why is the preview not appearing?

• You did not label the “file type” by selecting from the list after uploading the PDF file.
• System interruption in the preview creation process.
• Faulty file.

File taking too long to upload?

• The file is too large, exceeding the allowable size of 500 megabytes.
• Send the file using wetransfer.com.

Preview quality

• The resolution of the previews is reduced to speed up the system.
• Print quality will match the quality of the file provided.

Common PDF document errors

• Document format different from the ordered product format.
• Page orientation different from the ordered product.
• Black text defined in all CMYK components.
• Set overprint "OPM" of white objects (objects will be invisible in print).
• Incorrectly defined PDF document page fields.
• Text close to the cutting edge.
• Incorrect colors: RGB, Pantone.
• Text on the fold.
• No bleed.