Premium Service

for Customers who value their time, convenience, and peace of mind.

Premium Customer Service Standards:

• Creating an account for the Customer.
• Quotations and order acceptance by phone, email, or at the service office.
• Identifying Customer needs and suggesting the best known solutions.
• Consulting on the choice of materials and execution methods to meet Customer requirements.
• Cost optimization for specified Customer needs.
• Informing the Customer about any noticed errors and inconsistencies in the online order.

Benefits of Premium Service:

• On-site service at the Designer Printing Service Office.
• Avoid unnecessary expenses with practical advice.
• Avoid selection errors when ordering, thus poorly executed orders.
• Greater satisfaction with completed orders by fulfilling expectations.
• Assigned Customer Advisor overseeing orders.
• Higher priority in service order, quick response to inquiries regardless of service office workload.
• Technical support at every stage of the order.
• Comfort and peace of mind.

Online Self-Service

You perform the following tasks only online:

• create an account
• get a quote
• make selections
• place an order

Disadvantages of the Solution:

• If you do not have sufficient technical knowledge - you risk choosing incorrect parameters.
• Orders can only be placed online - placing orders in person at the service office is not available.